Festival FAQ

How to Attend Artisphere

Here are the answers to the most frequent questions we receive about Artisphere. If you need anything during the festival, you can ask our volunteers, who will be happy to help you.

Ticket/Reservation Questions  |  Safety Protocols  | General Questions  |  Parking Questions  |  What You Can Bring

Tickets and Reservations Questions

Do I need a reservation for the festival?

In order to effectively adhere to safety protocols, the festival will be gated and will have limited attendance this year; reservations are strongly encouraged.

Walk up tickets may be purchased, via credit card, if space permits. Cash will not be accepted at the gate.

How do I make a reservation?

Click here to make a reservation.

This will take you to ETIX, where you will be prompted to follow the steps to pick a date from the calendar, choose a time slot from the dropdown, enter your number of tickets, and proceed to checkout. 

Please note-your reservation is for a 2.5 hour time slot.  We recommend arriving at the festival 5 minutes before your walk in time to ensure you get to spend the full 2.5 hours on the festival site.  At the end of your allotted time, the festival site will be cleared for a professional cleaning of surfaces, bathrooms, etc.

Should you want more time to browse, you will need to reserve another time slot at the festival.

Can I have a refund if I can’t make my reservation time?

We are unable to issue refunds, but if you are unable to attend for any reason you may give your ticket to another guest.

How much are tickets?

There is a $5 fee to reserve a 2 ½ hour time slot.

However, upon entering the festival, you will receive a $5 coupon to be used towards artwork on the festival site.  Coupons may not be used for concessions or artwork displayed in virtual exhibits.

Children 2 and under are free.

How many tickets can I reserve?

There is a 12 ticket per/transaction limit.

How will I receive my ticket?

After reserving your tickets, you will have the option to print your tickets at home, or have them texted via SMS to your phone.  

If you print your tickets, please bring them with you to the show. 

If you have your tickets texted to your mobile device, you may access them at the appropriate time for scanning and entering the festival. 

What if I lose or forget my printed ticket?

Please keep the email that you receive after reserving your tickets.  From here you will be able to reprint your ticket OR show your ticket on your phone from your email and have it scanned for entry. 

How long will tickets be available for reservation?

Tickets will be available until we reach capacity per the state and fire marshall’s guidelines.  

Can I buy a ticket at the gate?

If space on the festival site permits, tickets will be available at the gate.  Please note-we will not be accepting cash, and all ticket transactions must take place on your mobile or desktop device. 

What methods of payment do you accept?

All major credit cards are accepted.

If I can’t make my time, can I change my time slot?

Please make every effort to reserve the times that you think will be able to attend.

If you absolutely must change your time, please contact ETIX here and issue a support ticket for details on how to change your time.

Safety Protocols

Are masks required at Artisphere 2021?

Masks are required of everyone on the festival site.  We appreciate your cooperation in adhering to CDC recommendations for gatherings.

How are you managing crowd size and distancing?

In addition to reduced attendance, Artisphere will encourage social distancing via signage prominently placed throughout the festival. We ask that all visitors to the festival respect the personal space of all of our artists and patrons.

Additionally, artist booths will have safety protocols posted.  No more than two people or one family unit are allowed in an artist’s booth at a time.

Will sanitizing stations be available on the grounds?

There will be frequent sanitizing stations in addition to hand-washing stations throughout the festival.

General Festival Questions

What are the 2021 Festival hours?

Artisphere 2021 is taking place May 7 – 9. The daily hours are as follows:

  • Friday, May 7: 12-8:30
  • Saturday, May 8: 9-8:30
  • Sunday, May 9: 10-6:30

Where will the festival be this year?

The festival will span four gated blocks of South Main Street from the intersection of River and Augusta to Markley at Fluor Field.  There will also be an entrance on Wardlaw Street.

Will food and beverage be allowed at Artisphere 2021?

Water and soft drinks will be available for sale on the festival site. Food is not permitted on the festival site due to mask requirements, but there are a number of local restaurants just outside of the festival perimeter.

Are strollers or wheelchairs available for rent?

No. While strollers and wheelchairs are permitted within the festival site, they are not provided or available for rent.

Is smoking allowed on the festival site?

No. Smoking and vaping are prohibited within the festival site.

Where are the public restrooms located? Are there family restrooms available?

Public port-a-lets, including handicapped accessible port-a-lets, are available on the festival site on Oneal Street and Wardlaw Street.

What happens if it rains?

The festival will go on rain or shine.

What if I get separated from my child or parent?

Please seek assistance from one of the many Greenville Police Officers on the festival site.

Is there a Lost and Found?

If an item was turned in to a volunteer it will be brought to one of the 3 festival gates. Any volunteer at one of the gates can radio the others to help you locate your item.

May I take pictures of the artwork featured on Artist Row?

Please respect the original work of the artists and receive expressed permission before taking photos of the work.

When will the streets downtown be closing?

Main St at River and Markley and other access point streets will be shut down beginning at 4 AM on Thursday morning prior to the festival.

Can I buy Artisphere merchandise at the festival?

The Artisphere Festival Store is open all hours of the festival and located on the festival site. Here you will find Artisphere Commemorative Posters, T-shirts, Artisphere Private Label Wine, and Greenville-themed attire.

Parking Questions

Is handicapped parking available?

Yes. Handicapped parking is available at all city owned parking garages.

Where can I park?

A variety of parking options are available in the City’s conveniently located parking garages. You may also park at County Square (301 University Ridge) throughout the weekend, and it is a short walk to the festival.

FIND A PARKING GARAGE

How much is parking?

The special event rate at all city-owned parking garages is $6. Parking rates for privately-owned parking lots vary.

What You Can Bring Questions

May I bring lawn chairs, blankets or coolers?

No. Lawn chairs, blankets and coolers are prohibited within the festival site.

Are roller skates, skateboards, bikes or personal transportation allowed?

No. Due to security and safety restrictions, roller skates, skateboards, bikes, and personal transportation are prohibited within the festival site.

Are pets allowed in the festival site?

No. Only service animals are permitted within the festival site.